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Our Terms & Conditions: What Governs Your Account

When you open an account with us, you agree to follow the terms that keep bocah 4d running fairly for everyone.

Account eligibility depends on local lawPayment methods: DANA, OVO, GoPay, QRISWithdrawal verification is mandatorySupport in English and Indonesian
bocah 4d Our Terms & Conditions: What Governs Your Account
GET HELP WITH TERMS

How to Reach Us About Your Account or Terms

Our support team is available to answer questions about these terms, your account standing, or any transaction. Contact us through live chat, email, or your account messages during our support hours. We respond to urgent account issues within two hours during peak times and aim to resolve all inquiries within 24 hours.

Team online

Live Chat

Open the chat window in your account lobby or on this site. Available during peak hours (9 AM to 11 PM Jakarta time, daily). Fastest route for account and terms questions.

Email Support

Send queries to our support address listed in your account settings. We reply within 24 hours on weekdays, 48 hours on weekends. Use email for detailed account history or formal disputes.

Account Messages

Log in and check your inbox for direct messages from our team. We often proactively reach out about account status, withdrawals, or terms updates. Reply directly from your dashboard.

YOUR ACCOUNT DATA

How We Protect Your Data and Account Security

Protecting your account and payment information is central to how we operate. We use encryption for all logins and transactions, store your data on secure servers, and never share your details with…

Encryption & Login

All deposits, withdrawals and logins use industry-standard encryption. We verify your identity before processing large withdrawals. Two-factor authentication is available in your security settings.

Data Retention

We keep your account history, deposits, and withdrawal records for seven years where local law permits. After that, records are deleted securely unless we must retain them by law.

Account Changes

When you update payment methods, email, or contact details, changes take effect within one business day. We send confirmation emails to your registered address for all major account changes.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we verify the account matches your profile. This prevents fraud and ensures your money reaches the right place.

Request Account Information

You can request a copy of all your personal data and account activity. Contact support with 'Data Request' in the subject line; we respond within 14 days.

Close Your Account

You can close your account anytime from your settings or by contacting support. Outstanding balances are paid out within 3 to 5 business days to your registered payment method.

Frequently Asked Questions About Our Terms

Below are the questions we hear most often from players about account rules, payments, withdrawals, and what happens if something goes wrong.

Using multiple accounts breaks our terms and may result in account closure and forfeiture of funds. We detect duplicate accounts using verification data and IP records. If you suspect someone else registered under your details, contact support immediately with proof of identity.

Withdrawals normally go back to your original deposit method—DANA, OVO, GoPay or QRIS account. For security reasons, we do not allow withdrawals to new payment methods without prior verification. Contact support to arrange an exception and provide proof of ownership.

Withdrawals to DANA, OVO, GoPay or QRIS typically complete within 2 to 24 hours after verification. Bank transfers may take 1 to 3 business days depending on your bank. You receive an email confirmation when funds leave our account.

We may suspend your account if you breach terms—such as using prohibited software, placing bets from restricted jurisdictions where local law does not permit play, engaging in fraud, or repeatedly violating payment rules. We notify you by email with the reason; you can appeal through support.

Yes. Log in to your account and download your transaction history from the wallet or statements page. You can filter by date, payment method, or transaction type. For older records beyond three years, contact support; we can provide them where local law permits.

Contact support immediately with your withdrawal request number and payment method details. We investigate with your bank and our payment partner within 48 hours. If funds were lost in transit, we reissue them or credit your account balance.

We do not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS), your bank for verification, and legal authorities where required by law. You can request a full list of data recipients by contacting support.